Specify a supported language for this auto attendant. The time zone is used for calculating business hours if you create a separate call flow for after hours. Specify the time zone for this auto attendant. You can set the Operator option to allow callers to break out of the menus and speak to a designated person. If you want to designate an operator, specify the destination for calls to the operator. Type a name for the auto attendant in the box at the top. In the Teams admin center, expand Voice, click Auto attendants, and then click Add.
In the Assigned phone number box, search for the number you want to use and click Add. In the Phone number type dropdown, choose the type of number that you want to use. In the Teams admin center, on the Resource accounts page, select the resource account to which you want to assign a service number, and then click Assign/unassign. If you need this auto attendant to be reachable by a phone number, then assign that number to the resource account. On the Licenses and Apps tab, under Licenses, select Microsoft 365 Phone System - Virtual User. In the Microsoft 365 admin center, click the resource account to which you want to assign a license.
Set up ezbot auto queue license#
You must assign a Microsoft 365 Phone System - Virtual User license to the resource account. The new account will appear in the list of accounts. In the Add resource account pane, fill out Display name, Username, and choose Auto attendant for the Resource account type In the Teams admin center, expand Org-wide settings, and then click Resource accounts. You can create a resource account in the Teams admin center. In this step, we'll create the account, assign it a Microsoft 365 Phone System - Virtual User license, and then assign a service number. This is similar to a user account, except the account is associated with an auto attendant or call queue instead of a person. Move to the next tab: Auto attendant general info.Įach auto attendant that you create requires a resource account. If you're following the steps to set up Business Voice for the first time and you're on Step 6: Set up an auto attendant for your company's main phone number, you've already finished the steps on this tab.
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